Cancellations & refunds
In short
- Your £100 deposit is refunded in full if you cancel before we start building.
- Once we’ve started building, the deposit can’t be refunded.
- Refunds go back to the card you paid with.
The free score, report and redesign
These are free, so there’s nothing to pay or refund.
Your £100 deposit
- Before we start building: cancel and we refund your deposit in full.
- When we start building: if you fill in the guide, we start when you press “Send for build”. If you build with Versimple, we start when your build answers are sent for build after your session. From then on, the deposit can’t be refunded, because work on your website has begun. The website shows this before you pay.
- If we can’t take your project on, for any reason, we refund your deposit in full.
Your balance
- The balance: the rest of the price is due when you approve your final draft, before your website goes live.
- If we don’t deliver what we agreed, we’ll put it right. If we can’t, we’ll refund what you’ve paid for the part we couldn’t deliver.
- Extra changes after your included drafts are only charged after you’ve agreed them.
How to cancel
Email help@versimple.com from the address you used with Versimple, with your website address or business name. We’ll confirm your cancellation by email, normally within two working days.
How refunds are paid
Refunds go back to the card you paid with, through Stripe. They usually reach your account within 5–10 working days, depending on your bank.
If you’re buying as a private individual
If you’re a consumer, you can cancel within 14 days of your order and get your money back. If you asked us to start work within those 14 days, we’ll deduct a fair amount for the work done up to the point you cancel. Your legal rights aren’t affected by this page.
Questions
Email help@versimple.com. See also our terms.